A grievance is a formal complaint or concern raised by an individual or group about a situation, action, or decision they perceive as unfair, unjust, or harmful. It typically refers to dissatisfaction with policies, processes, actions, or behavior that affects a person or community negatively. Grievances can arise in various contexts, such as the workplace, education, customer service, or any organization, and often lead to formal procedures or channels for resolution. Addressing grievances is crucial for maintaining trust, fairness, and a positive environment, as it provides a structured way for individuals to voice their concerns and seek solutions.